1. How Booking Works
Dwarka Trails follows a simple enquiry-based booking process for tour packages, taxi services, hotel booking, sightseeing, transfers and other travel arrangements. Customers do not need to create an account to submit a travel enquiry.
- 1. Customer submits a travel enquiry.
- 2. Our team receives the enquiry.
- 3. Our team contacts the customer.
- 4. Travel requirements, availability and applicable pricing are discussed.
- 5. The required travel, tour or accommodation arrangements are finalized.
- 6. The booking is confirmed.
- 7. A booking ID is generated, where applicable.
- 8. The customer can track the booking where tracking is available.
2. Booking Enquiry
Customers may submit an enquiry through our Booking / Inquiry page. The information requested may vary depending on the type of service required and may include:
- Customer name
- Mobile number
- Email address
- Pickup location
- Destination
- Travel date
- Return date, where applicable
- Check-in and check-out dates for hotel requirements
- Number of passengers or guests
- Preferred vehicle
- Preferred hotel or hotel category, where applicable
- Trip type
- Tour or sightseeing requirements
- Additional requirements
3. Services Covered by This Policy
This booking policy applies to enquiries and bookings related to the travel services offered by Dwarka Trails, including:
- Tour packages
- Local sightseeing
- Taxi services
- Outstation taxi travel
- One-way taxi travel
- Round-trip travel
- Airport pickup and drop
- Railway station pickup and drop
- Group travel
- Hotel booking assistance
- Customized travel arrangements
4. Enquiry Is Not Automatic Confirmation
Submitting an enquiry does not automatically confirm a booking. Availability, travel dates, route, vehicle type, hotel availability where applicable, applicable pricing and other booking requirements must be confirmed by Dwarka Trails.
5. Tour and Taxi Bookings
For tour and taxi services, customers may provide their preferred route, travel dates, pickup and drop locations, number of passengers, vehicle preference and other travel requirements.
Vehicle availability depends on the requested date, passenger capacity, route and operational availability. A preferred vehicle can be requested but cannot be guaranteed until the booking is confirmed by our team.
6. Hotel Booking
Dwarka Trails provides hotel booking assistance in Dwarka, Somnath and selected destinations across Gujarat, subject to availability.
Customers may provide their preferred destination, hotel, accommodation category, check-in date, check-out date, number of guests and other requirements while submitting an enquiry.
Hotel availability, room types, rates, taxes, payment requirements, check-in and check-out conditions and other booking terms may vary depending on the property and the requested dates.
A hotel request is not considered confirmed until the applicable hotel availability and booking requirements have been finalized and confirmation has been communicated by our team.
7. Hotel-Specific Booking Conditions
Hotel bookings may be subject to the individual property's terms and conditions. These may include:
- Room availability
- Room type and occupancy limits
- Hotel rates and applicable taxes
- Check-in and check-out timings
- Guest identification requirements
- Advance payment or payment requirements
- Cancellation and refund conditions
- Property-specific rules and restrictions
Customers should review the applicable hotel terms communicated during the booking process before confirming their accommodation.
8. Confirmation
Once the required details, availability and applicable pricing have been finalized, the booking can be confirmed by our travel team.
Depending on the service, confirmation may relate to the vehicle, tour arrangement, hotel accommodation or a combination of travel services.
Customers should retain their booking information for future communication and tracking.
9. Booking ID
A confirmed booking may be assigned a unique Booking ID. This ID can be used to identify the booking when communicating with our team.
10. Track Your Booking
Customers do not need to create an account to check their booking status.
Where the tracking service is available, customers can use their Booking ID and mobile number to access their booking status.
11. Changes to Booking
Customers should contact our team as early as possible if they need to change travel dates, destinations, pickup locations, passenger numbers, vehicle requirements or hotel requirements.
Requested changes are subject to availability and may result in a change to the applicable price or booking conditions.
Changes to hotel reservations may also be subject to the cancellation, modification and availability policies of the respective property.
12. Cancellation
Cancellation requests are handled according to our Cancellation & Refund Policy and any booking-specific conditions communicated by our team.
For hotel bookings, cancellation charges and refund eligibility may vary according to the cancellation policy of the respective hotel or accommodation provider.
Customers should contact Dwarka Trails as soon as possible if they need to cancel a confirmed booking.
13. Availability and Pricing
Travel and accommodation availability may change depending on travel dates, demand, vehicle availability, hotel availability and other operational factors.
Applicable pricing will be communicated during the enquiry and confirmation process. A booking is considered confirmed only after the required details and applicable pricing have been finalized.
14. Contact
If you have questions about an enquiry, tour, taxi service, hotel booking or any other travel arrangement, please contact Dwarka Trails using the contact details provided on our website.