1. Acceptance of Terms
By using the Dwarka Trails website or requesting our travel services, you acknowledge that you have read and understood these Terms & Conditions.
2. Services
Dwarka Trails provides travel-related services including tour packages, taxi services, local sightseeing, airport and railway transfers, one-way trips, round trips, hotel booking assistance and customized travel arrangements.
Hotel booking services are provided as booking assistance and are subject to hotel availability and the applicable terms and conditions of the respective accommodation provider.
3. Enquiry and Booking
A booking enquiry submitted through the website is a request for service and does not automatically constitute a confirmed booking.
A booking becomes confirmed only after the required details, availability, applicable service arrangements and applicable charges have been discussed and accepted by the customer and Dwarka Trails.
For hotel bookings, confirmation is also subject to the availability and booking conditions of the requested hotel or accommodation provider.
4. Pricing
Prices may vary depending on vehicle type, travel distance, destination, travel dates, duration, route, tolls, parking, permits, taxes and other applicable charges.
Hotel pricing may also vary depending on the property, room type, number of guests, stay dates, availability, applicable taxes, meal plans, rate plans and other hotel-specific conditions.
The final applicable price should be confirmed with the travel team before the booking is finalized.
5. Vehicle Availability
Vehicle requests are subject to availability. If the requested vehicle is unavailable, an alternative vehicle may be offered after discussion with the customer.
6. Hotel Availability and Accommodation
Hotel booking requests are subject to availability at the requested property and for the requested dates.
Customers may request a specific hotel, hotel category, room type or other accommodation preference. Such requests are subject to availability and cannot be considered confirmed until confirmation is communicated by our team.
Hotel room types, occupancy limits, check-in and check-out timings, guest identification requirements, payment requirements and other property rules may vary between hotels.
7. Customer Responsibilities
- Provide accurate booking and contact information.
- Provide correct pickup and drop details.
- Provide accurate travel and accommodation requirements.
- Be available at the agreed pickup location and time.
- Provide correct passenger or guest details where required.
- Follow applicable hotel, transportation and other service provider requirements.
- Follow applicable laws and transportation requirements.
- Take reasonable care of the vehicle during the journey.
8. Hotel Guest Responsibilities
Customers using hotel booking services are responsible for providing accurate guest information and complying with the rules and requirements of the respective accommodation provider.
Customers may be required to provide valid identification or other documents at the time of hotel check-in according to the property's requirements.
Any additional charges arising from extra guests, additional services, property damage, special requests or other property-specific requirements may be payable by the customer according to the applicable hotel conditions.
9. Changes to Travel or Accommodation Plans
Changes to travel dates, routes, destinations, passenger numbers, vehicle requirements, hotel requirements, check-in dates or check-out dates may affect availability and pricing.
All requested changes are subject to availability and the applicable terms of the relevant service provider.
10. Delays and Unforeseen Circumstances
Travel may be affected by traffic, weather, road conditions, government restrictions, natural events, vehicle breakdowns, public events or other circumstances beyond reasonable control.
Hotel arrangements may also be affected by circumstances outside the reasonable control of Dwarka Trails or the accommodation provider.
11. Hotel-Specific Terms and Conditions
Hotel bookings may be subject to the individual property's terms and conditions, including policies relating to cancellation, modification, payment, check-in, check-out, identification, occupancy, children, additional guests and other property rules.
Customers should review the applicable hotel conditions communicated during the booking process before confirming their accommodation.
12. Liability
Dwarka Trails will make reasonable efforts to provide the agreed service. However, circumstances outside our reasonable control may affect travel or accommodation arrangements.
For hotel bookings, the services and facilities provided at the accommodation are subject to the policies and operational conditions of the respective hotel or accommodation provider.
13. Cancellation and Refunds
Cancellation and refund matters are governed by our Cancellation & Refund Policy and any specific terms communicated at the time of booking.
Hotel cancellation and refund conditions may additionally depend on the cancellation policy of the respective hotel or accommodation provider.
14. Changes to These Terms
Dwarka Trails may update these Terms & Conditions when necessary. Updated terms will be published on this page.
15. Contact
If you have questions about these Terms & Conditions, please contact Dwarka Trails through the contact details available on the website.