Frequently Asked Questions
Find answers to common questions about our tours, taxi services, hotel booking, travel services, booking process and booking tracking.
General
What services does Dwarka Trails provide?+
Dwarka Trails provides tour packages, taxi services, hotel booking assistance, local sightseeing, outstation travel, airport pickup and drop, railway pickup and drop, one-way trips, round trips and customized travel arrangements.
Where is Dwarka Trails based?+
Dwarka Trails is based in Dwarka, Gujarat and provides travel services for Dwarka, Somnath and destinations across Gujarat and nearby regions.
Do you provide travel services outside Dwarka?+
Yes. Depending on the route and availability, we provide travel services connecting Dwarka with Somnath, Jamnagar, Rajkot, Ahmedabad, Kutch, Gir, Diu and other destinations.
Hotel Booking
Do you provide hotel booking services?+
Yes. Dwarka Trails provides hotel booking assistance in Dwarka, Somnath and selected destinations across Gujarat, subject to hotel availability and applicable booking conditions.
Can I book a hotel along with a tour or taxi service?+
Yes. You can request hotel accommodation along with your tour, sightseeing or taxi requirements so that your travel and stay can be coordinated together.
Can I request a specific hotel?+
Yes. You can mention your preferred hotel or hotel category while submitting your enquiry. The requested property is subject to availability.
Do hotel prices and cancellation policies vary?+
Yes. Hotel rates, availability, cancellation charges and other booking conditions may vary depending on the property, room type, dates and applicable hotel policies.
Booking & Enquiry
How can I book a vehicle or tour?+
You can submit your requirements through the Booking / Inquiry page. Our team can then contact you to discuss availability, vehicle type, route, dates and pricing before the booking is confirmed.
Do I need to create an account to make a booking?+
No. Customers do not need to create an account or log in to submit a travel enquiry.
Is submitting an enquiry the same as confirming a booking?+
No. An enquiry is a request for travel service. The booking is confirmed only after the required details, vehicle availability, route and applicable pricing have been finalized with our team.
What information should I provide when making an enquiry?+
You may be asked for your name, mobile number, email address, pickup location, destination, travel dates, number of passengers, preferred vehicle and other travel requirements.
Can I request a specific vehicle?+
Yes. You can mention your preferred vehicle while submitting an enquiry. The requested vehicle is subject to availability for your travel date and passenger requirements.
Vehicles & Travel
What types of vehicles are available?+
Vehicle availability depends on your travel requirements, passenger count, route and travel date. You can view the available fleet on our Fleet page or mention your preferred vehicle in your enquiry.
Do you provide one-way taxi service?+
Yes. One-way travel arrangements may be available for selected routes, subject to vehicle availability and the final route and pricing.
Do you provide round-trip services?+
Yes. Round-trip travel can be arranged based on your destination, travel dates, duration and vehicle requirements.
Do you provide airport pickup and drop?+
Yes. Airport pickup and drop services can be arranged based on the airport, pickup or drop location, travel date and vehicle availability.
Do you provide railway station pickup and drop?+
Yes. Railway pickup and drop services can be arranged according to your train schedule, location and vehicle requirements.
Tours & Destinations
Do you provide Dwarka and Somnath sightseeing?+
Yes. Local sightseeing and travel arrangements can be made for Dwarka, Somnath and other nearby destinations depending on your requirements.
Can I create a customized tour?+
Yes. You can tell us your preferred destinations, dates, duration, passenger count and vehicle requirements, and our team can discuss a suitable travel arrangement.
Can you arrange group travel?+
Yes. Group travel arrangements can be discussed based on the number of passengers, route, dates and suitable vehicle availability.
Booking Tracking
How can I check my booking status?+
If your booking has been confirmed and tracking is available, you can use the Track Booking section of the website to check your booking status.
Do I need to log in to track my booking?+
No. The booking tracking system is designed so customers can check their booking without creating a customer account.
What do I need to track my booking?+
You may need your Booking ID and the mobile number associated with the booking.
Cancellation & Changes
How can I cancel my booking?+
Please contact Dwarka Trails as soon as possible if you need to cancel a confirmed booking. Cancellation and refund eligibility depend on the applicable booking conditions.
Can I change my travel date?+
You can request a change to your travel date as early as possible. Changes are subject to vehicle availability and may affect the applicable price.
Where can I find the cancellation and refund policy?+
You can read the Cancellation & Refund Policy from the Information section of the website footer.
Still have a question?
Our travel team can help you with tours, taxi services, hotel booking, vehicles, routes, pickup and drop services and other travel requirements.