1. Cancellation Requests
Customers who need to cancel a confirmed booking should contact Dwarka Trails as soon as possible using the contact details provided on the website.
Cancellation requests may apply to tour packages, taxi services, hotel bookings, sightseeing arrangements, transfers or other travel services included in the booking.
2. Cancellation Timing
Cancellation charges and refund eligibility may depend on how far in advance the cancellation request is received and on the specific booking arrangements.
Customers are advised to communicate cancellation requests as early as possible to allow our team to process the request and check the applicable booking conditions.
The applicable cancellation conditions should be confirmed with our travel team at the time of booking.
3. Booking-Specific Conditions
Certain bookings, tours, vehicles, hotel reservations or special arrangements may have specific cancellation and refund conditions. Where applicable, these conditions will be communicated during the booking process.
The cancellation conditions applicable to a confirmed booking may depend on the service provider, travel dates, vehicle or tour arrangements, hotel property, room type, payment terms and other booking-specific requirements.
4. Hotel Booking Cancellation
Hotel bookings may be subject to the cancellation and refund policy of the respective hotel or accommodation provider.
Cancellation charges, refundable amounts, deadlines and other conditions may vary depending on the hotel, room type, stay dates, rate plan and applicable booking terms.
Customers should review the applicable hotel cancellation conditions communicated during the booking process before confirming their accommodation.
5. No-Show
If a customer does not arrive at the agreed pickup location or does not communicate a required change or cancellation, the booking may be treated as a no-show and refund eligibility may be affected.
For hotel bookings, failure to check in as scheduled may also be treated as a no-show according to the applicable hotel's booking conditions.
6. Changes to a Booking
Requests to change travel dates, pickup locations, destinations, passenger numbers, vehicle types, hotel requirements, check-in dates or check-out dates should be made as early as possible.
Changes are subject to availability and may result in additional charges or changes to the applicable booking conditions.
Changes to hotel reservations may also be subject to the modification, cancellation and availability policies of the respective hotel or accommodation provider.
7. Cancellation by Dwarka Trails
In exceptional circumstances, vehicle availability issues, operational problems, hotel availability issues, weather conditions, road restrictions or other unforeseen events may require a booking to be changed or cancelled.
In such situations, our team will communicate with the customer and discuss the available alternatives based on the circumstances and applicable booking conditions.
8. Refund Eligibility
Where a refund is applicable, the refundable amount will depend on the cancellation conditions applicable to the confirmed booking.
For hotel bookings, refund eligibility may be determined by the cancellation policy of the respective hotel or accommodation provider.
Certain payments or booking components may be non-refundable where this has been communicated as part of the applicable booking conditions.
9. Refund Processing
Where a refund is applicable, the method and processing time may depend on the original payment method, service provider and applicable booking conditions.
Customers will be informed about the applicable refund process where a refund is approved.
10. Force Majeure
Circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, road closures, transportation disruptions or other major events, may affect cancellation and refund arrangements.
In such circumstances, the applicable options will depend on the nature of the booking and the conditions of the relevant service provider.
11. Contact Us
Please contact Dwarka Trails as soon as possible if you need to cancel or modify your tour, taxi service, hotel booking or any other travel arrangement.
Our team will review the booking and communicate the applicable cancellation, modification or refund conditions.